Thank you for shopping with us! We’re committed to getting your order to you as quickly and smoothly as possible.

Processing & Shipping Times

All orders are processed within up to 14 business days. Once shipped, your order will arrive within 5-7 business days (U.S. only). Please note that weekends and holidays are not counted as business days.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order total. We occasionally offer free shipping promotions — follow us on social media or subscribe to our newsletter so you don’t miss out!

Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking details. Please allow 24–48 hours for tracking info to update.

Lost or Delayed Packages

We are not responsible for delays caused by the carrier or incorrect shipping information. If your package is significantly delayed or appears lost, please contact us at kayluxekollection@gmail.com and we’ll do our best to assist you.